Homeowner’s Transferable Limited Lifetime Warranty
Below are the details of the Millwork by O’Hair warranty. As a Gold Homeowner Rated dealer for O’Hair, all customers of Carolina Shutter Company will be covered by this warranty for the lifetime of their home, even if it is sold.
Homeowners must register to activate the Homeowner’s Transferable Limited Warranty™. The O’Hair Shutters™ dealer from whom you received this information participates (via the questionaire) in the Homeowner Rated program and is identified by displaying the Homeowner Rated™ Emblem. Dealers who have achieved a benchmark standard in high quality workmanship are eligible to display the HR Gold™ emblem.
Like the Homeowner Rated™ benchmark, the HR Gold™ rating is based on customer submitted warranty registration questionnaires. These certificates are updated on a monthly basis since they are compiled from questionnaires submitted on jobs completed in recent months.
These certificates are provided to dealers for display and are also visible at the www.ohair.com website through the dealer finder. The dealer’s three primary scores must exceed the scores listed on the sample certificate at the O’Hair website in order to achieve the HR Gold™ status.
O’Hair Shutters, Ltd. will arrange for repairs or replacement of components or panels installed by an authorized dealer for defects determined by O’Hair Shutters, Ltd. to be manufacturing defects in the original unfinished interior shutter panels. Repair or replacement of the components or panels will be at no cost to the homeowner. In the event of a product design change, defect replacements may be made using a later design. Defects in customizing, finishing, and installation of these panels are the responsibility of the authorized dealer. Homeowners should refer to any warranties offered by the dealer for defects of these kinds.
O’Hair Shutters, Ltd. will supply at no charge, unfinished, uninstalled components to repair shutters with damage determined by O’Hair Shutters, Ltd. to be minor damage (i.e. from pets, children, and other sources). This provision does not cover the cost of finishing or installation of repair components. In the event of a product design change damage replacements may be supplied using a later design.
This limited warranty does not cover shutters installed on exterior locations or commercial properties, nor does it cover normal wear typical to residential applications, nor does it cover panels that have been removed, modified, and/or reinstalled by any other than the original customizer or other O’Hair Shutters™ dealer. This limited warranty is in lieu of all other obligations, liabilities or warranties implied or expressed. In no event shall O’Hair Shutters, Ltd. be liable or responsible for incidental or consequential damage, loss, cost or expense, whether direct or indirect, resulting from product defects covered by this warranty.
This limited warranty is transferable to each owner of the home where the panels were originally installed for the life of the home or the life of O’Hair Shutters, Ltd., whichever ends first. For warranty transfer, the previous owner must register the new owner at www.ohair.com or call 800-582-2625.
To obtain warranty service, contact your O’Hair ShuttersTM dealer. If you need assistance visit us at www.ohair.com or call 800-582-2625.